Help and Support
Your Total Satisfaction
Form of payment and shippingTo Buy blackcell
is very easy to pay by credit card, debit card in a safe and fast, with an account Business Pay Pal we support the safety and tranquility ofthe client. If you want to register and create an account http:paypal.com.
Register a customer account with us and we will keep you informed of new and special interest news. Register your name and email to stay in touch.
Shipping in USA
When making your purchase using the shopping cart, after registering your name, email address and automatically send you the
merchandise via insured mail or other shipping company at no additional cost for a standard fee that is included when you purchase the product.
The total bill including this shippng an handeling. With this service, including the shipping fee only we can only send the goods within 3-5 working days.
Shipping outside the United States
Venezuela
After you make your purchase and pay to call 305-436-1844 to confirm the shipping company of your choice, you will also receive
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an email to give us this information, and then deposit their goods in such company Shipping from miami to venezuela (door to door service)
Formas de pagos y envios
Para comprar en blackcell
Es muy facil pague con tarjeta de credito, tarjeta de debito de una forma segura, y rapida , trabajamos con un cuenta de negocios en Paypal que nos respalda para la seguridad y tranquilidad del cliente. Si desea registrese y cree una cuenta en http://paypal.com
Ante todo cree una cuenta de cliente con nosotros y le mantendremos informado de los nuevos especiales y noticias de interes. Registrese con su nombre e email para estar en contacto.
Shipping en USA
Al hacer su compra utilizando el shopping cart, despues de registrar su nombre, email y direccion, automaticamente se le enviara la mercancia via correo u otra compañia de envio sin nungun costo adicional, por una tarifa standard que ya esta incluida cuando usted compre el producto . El total de la factura Ya esta incluido el manejo y envio a su casa u oficina.
Con este servicio de tarifa incluida de envio y manejo solo nos queda enviarle la mercancia dentro de 3-5 dias laborables.
Shipping fuera de los estados unidos
Venezuela
Despues de hacer su compra y pagar ,llenar sus datos al registrarse como cliente de Blackcell , llamenos al 305-436-1844 para confirmar la compañia de embarque hacia venezuela de su preferencia. Tambien recibira un correo electronico de
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para que nos brinde esa informacion, para luego depositar su mercancia en dicha compañia de embarque de su preferencia de miami a venezuela (servicio puerta a puerta)
Warranty
1- Any discrepancies in order must be reported within 48 hours.
2- All returns must have authorization # approval and copy of the invoice.
3- No money refund on any cellular phone just exchange
4- A re-stocking fee of 25% will be charged at all times
5- New: 1 year factory warranty
6- Refurbishe: 30 days
7- Carried returned and used: No warranty.
All used phones are "final sales"
Blackcell does not offered any repair warranty on merchandise sold. Warranty repairs is offered by the manufacturer.
Customer is responsible for any documentation requested by the manufacturer. Discounted Models may not carry full factory warranty.
Please note that to obtain an exchange for any reason within 30 days inspection/grace period: The Hand set must have less than 10 minutes of airtime use.
The Product must be in resellable like new condition. Unit(s) should be returned in original packageand all included accesories. No EXEMPTIONS.
Any question sen a email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call to: 1.305.303.5951
-------------------------------------------------------------------------------------------------------------------------------------------------Blackcell Return and Exchange Policy
Simply put, if you're not satisfied with your cell phone and plan purchase, you can request a refund or exchange. That's the SatisfactionGuarantee from Wirefly. We even pay for return shipping. Just be sure to follow all instructions below and return everything in original conditionwithin the allotted time.
Terms and Conditions for Merchandise Refunds or Exchanges
To exchange your cell phone or wireless device for a different model, you must contact Wirefly's Customer Service department within 14 daysof your activation or process date to obtain a Return Authorization (RA) number.Once we receive your original phone and verify it is in its original, new condition, we will process and ship your replacement phone immediately. to avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive youroriginal device in original, new condition with all of the product literature, manufacturer packaging, parts and any promotional items included in our shipment, within 30 days of your activation or process date. If we do not receive your original device within the 30 day period and/or it is notreturned in original condition, you will not be eligible for a full refund and may be charged up to a $250 fee.
If you are not satisfied with your purchase or any other offers available from the wireless service provider, you may request a 100% refund ofyour purchase price (excluding shipping and processing fees). To be eligible for a refund, you must contact Wirefly's Customer Servicedepartment within 14 days of your activation or process date to obtain a Return Authorization (RA) number, and you must ensure that wereceive your purchase in original, new condition with no more than 30 minutes of usage, and all product literature, manufacturer packaging andparts shipped with your order within 30 days of your activation date.
Equipment Condition
All returned merchandise is subject to review and must be returned in original, new condition including all of the components within the originalbox. At our discretion, your return may be declined due to cosmetic or internal damage to the device(s), parts, manufacturerpackaging/literature, etc., thus resulting in a partial credit or you may be required to reimburse the $250 ($300 for PDAs and smartphones)equipment discount agreed upon within the Terms & Conditions at the point of purchase.
Return Shipping
A prepaid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this sticker toreturn the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping chargesare your responsibility should you choose to use a different shipment company.
Return Processing TimeUpon receipt of your return package, we will process your returned item(s) within 48 business hours. If your return is accepted, you will receivea credit confirmation via email. If there are any issues or problems with your return, we will notify you via telephone or email. If you meet all the requirements of our return policies, we will refund the equipment purchase price, after any necessary deductions, to the credit/debit card account used for the original transaction. Shipping charges are not refundable.
1. Call our Customer Service department within 15 days of your activation date to obtain a Return Authorization (RA) number.
2. Send everything you received in the shipment back to us within 30 days of your activation date. All items must be in new condition with no more than 30 minutes of usage.
IMPORTANT: If you have established a new wireless account and wish to cancel it, you must call your wireless service provider to deactivate your account.
Shipping & Returns
Return Policy:
1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise.
2) Returns are permitted within 14 days from the date of purchase (we do not accept returns or exchanges on items that can constitute a health risk). Subsequently, ALL SALES HAVE A 7-DAY RETURN POLICY,from the day you recive it. All Shipping, Handling and Insurance charges are not refundable under any circumstances for any reason. We reserve the right to charge a minimum 15% re-stocking fee on all returns.
a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandisewill not be accepted.
c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.
d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.
e) All returns must be authorized by us, contact us for an authorization number and instructions prior to shipping any goods back. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label).
3) Your receipt is good for all manufacturers’ warranties (when applicable).
4) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts.
5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt.
6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately.
7) We reserve the right to limit quantities.
8) All images are for illustration only, and may not represent the product described.
9) We are not responsible for typographical errors.
Shipping Policy:
Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly.
Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday,
Any question send email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call to: 1.305.436.1844
